Refund policy

RETURN AND REFUND POLICY

All Sales Are Final

Due to the personal-use nature of fragrance products and for hygiene and safety reasons, all fragrance samples, decants, opened products, sale items, and promotional items are final sale.

We do not accept returns, exchanges, or issue refunds because of scent preference, performance, projection, longevity, packaging preference, or a change of mind.

Damaged, Leaking, Defective, or Incorrect Orders

Please inspect your order immediately after delivery. If your order arrives damaged, leaking, defective, or contains an incorrect item, contact us at vinnysfragrances@gmail.com within 48 hours of delivery.

Please include:

• Your order number
• A description of the issue
• Clear photos of the affected product
• Photos of the packaging and shipping box

We take extra precautions when packaging every order. Atomizers are carefully sealed to help prevent leakage, individually bagged, bubble-wrapped, and placed inside a sturdy shipping box with protective packing material. However, damage or leakage can occasionally occur during carrier handling.

After reviewing the issue, VinScents will attempt to resolve it with a replacement whenever possible. If a replacement is unavailable or cannot reasonably be provided, a refund may be issued to the original payment method.

Unauthorized Returns

Do not send any item back without first contacting us and receiving approval. Items returned without prior authorization will not be accepted or refunded.

Order Cancellations and Changes

If you need to cancel or change an order, contact us as soon as possible at vinnysfragrances@gmail.com.

We cannot guarantee cancellations or changes after an order has entered processing, has been prepared, or has shipped. If an order cannot be fulfilled or shipped by VinScents, the customer will receive a full refund to the original payment method.

Incorrect Shipping Addresses

Customers are responsible for entering a complete and accurate shipping address at checkout. Please contact us immediately if you notice an error.

Once an order has entered processing or has shipped, we cannot guarantee that the shipping address can be changed. Orders returned because of an incorrect or incomplete address may require an additional shipping payment before they can be resent. Original shipping charges are non-refundable.

Carrier Responsibility

Once an order has been accepted and scanned by the shipping carrier, VinScents no longer controls its transportation or delivery. We are not responsible for delays caused by the carrier, severe weather, holidays, incorrect routing, or other circumstances outside our control.

If a package appears to be lost or damaged in transit, please contact us with your order number. We will assist with tracking the shipment and filing a carrier claim when applicable. A replacement or refund will only be considered after the carrier completes its investigation and confirms that the package was lost or damaged.

Delayed or Lost Packages

If your tracking information has not updated for seven business days, please contact us at vinnysfragrances@gmail.com with your order number.

If the carrier officially confirms that a package was lost in transit, VinScents will provide a replacement whenever possible. If a replacement is unavailable, a refund may be issued to the original payment method.

Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it, please contact us within 48 hours of the recorded delivery time.

Before contacting us, please check with members of your household, neighbors, the delivery location, and your local carrier. VinScents is not responsible for packages lost or stolen after the carrier confirms delivery, but we will do our best to help investigate the issue.

Approved Refunds

Refunds are only provided for qualifying damaged, leaking, defective, incorrect, unfulfilled, or carrier-confirmed lost orders when a replacement cannot be provided, or when required by applicable law.

Approved refunds will be issued to the original payment method. Original shipping charges are non-refundable unless the order was incorrect, could not be fulfilled, or a refund is otherwise required by law.

Please allow up to 10 business days for your bank or credit card company to process and post an approved refund. If more than 15 business days have passed since your refund was approved, contact us at vinnysfragrances@gmail.com.

Gift Cards

Gift cards are final sale and cannot be returned or refunded, except when required by applicable law.

Contact Us

For questions or concerns regarding an order, contact us at vinnysfragrances@gmail.com before sending anything back.