Shipping policy

SHIPPING POLICY

Processing Times

We aim to ship orders placed Monday through Friday before 3:00 PM EST on the same business day. However, please allow 1–3 business days for processing.

Processing may take longer during promotions, new product releases, weekends, holidays, severe weather, or periods of high order volume.

Orders placed on weekends or holidays will begin processing on the next business day. Processing times are separate from carrier delivery times.

Shipping Rates

Shipping is a flat rate of $6 within the United States. Orders totaling $65 or more qualify for free shipping after discounts have been applied.

Delivery Times

Most orders are shipped through USPS Ground Advantage and typically arrive within 3–5 business days after shipment.

Delivery times are estimates and are not guaranteed. Carrier delays, severe weather, holidays, incorrect routing, and other circumstances outside our control may affect delivery.

Tracking Information

Tracking information will be provided after your order has shipped. Please allow up to 48 hours for tracking updates to appear in the carrier’s system.

Packaging and Protection

We take extra precautions when packaging every order. Fragrance atomizers are carefully sealed to help prevent leakage, individually bagged, protected with bubble wrapping, and placed inside a sturdy shipping box with protective packing material.

Although we package every order with care, occasional damage or leakage may occur during carrier handling.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout. Please contact us immediately at Vinnysfragrances@gmail.com if you notice an error.

Once an order has entered processing or has shipped, we cannot guarantee that the shipping address can be changed.

Returned Packages

If a package is returned to VinScents because of an incorrect or incomplete address, an unsuccessful delivery attempt, or failure to collect the package, the customer may be responsible for any additional shipping charges required to resend it.

Original shipping charges are nonrefundable unless otherwise required by applicable law.

Lost or Delayed Packages

Once a package has been accepted and scanned by the shipping carrier, its transportation and delivery are outside our direct control.

If tracking has not updated for seven business days or indicates that the package may be lost, please contact us at Vinnysfragrances@gmail.com with your order number. We will assist with tracking the shipment or filing a carrier claim when applicable.

A replacement or refund will only be considered after the carrier completes its investigation and confirms that the package was lost or damaged. VinScents will provide a replacement whenever reasonably possible. If a replacement is unavailable, a refund may be issued to the original payment method.

Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it, please contact us within 48 hours of the recorded delivery time.

Before contacting us, please check with members of your household, neighbors, the delivery location, and your local carrier.

VinScents is not responsible for packages lost or stolen after the carrier confirms delivery, but we will make a reasonable effort to help investigate the issue. Nothing in this section limits any rights or protections that cannot legally be waived.

Damaged, Leaking, Defective, or Incorrect Orders

Please inspect your order immediately after delivery.

If your order arrives damaged, leaking, defective, or contains an incorrect item, contact us at Vinnysfragrances@gmail.com within 48 hours of delivery.

Please include:

• Your order number

• A description of the issue

• Clear photographs of the affected product

• Photographs of the packaging and shipping box

After reviewing the issue, VinScents will attempt to provide an appropriate resolution. A replacement will be provided whenever reasonably possible. If a replacement is unavailable or cannot reasonably be provided, a refund may be issued to the original payment method.

Shipping Restrictions

We currently ship within the United States.

Fragrance products contain alcohol and may be subject to carrier and transportation restrictions. Available shipping methods may be limited depending on the destination and carrier requirements.

By placing an order with VinScents, you acknowledge and agree to this Shipping Policy.

Contact Us

For questions regarding shipping or delivery, contact:

VinScents
Vinnysfragrances@gmail.com